In this age of "Less is more", single page applications with powerful user experience design, and built on simple and reliable technology that has low user friction and training needs is a must for customer engagement.
Unytalk is conceived and built with the specific purpose of offering a business solution that helps generate revenues for service providers, than mere conferencing or communication tools.
The purposed business solution gives services, whether individual, institutional or enterprise, a powerful way to manage service workflows that enmesh seamlessly with conversations, and help generate business outcomes.
Real time text, voice and video presence can empower human capital in an enterprise to multiply their presence for engagement and transacting with users. They reduce friction in user interactions to a great extent.
A users context and interest would determine their need to be able to seamlessly upgrade from real time text to voice to video presence based interactivity with the enterprise. Programmable communication services and WebRTC holds big potential to help enterprises deliver this experience to users whether internal or external.
New age Programmable Communication as a Service (PCaaS) providers are offering scalable infrastructure services across text, voice and video that includes webRTC
Rather than just mimicking human behavior as was the initial goal for conversational UI, this approach holds the potential to leverage human presence as an enterprise resource by greatly magnifying and delivering their presence to engage or transact.
In 2014, the parent company Neobric Inc started integrating cloud based communication services to deliver scalable and reliable conversational user interface solutions in smaller use cases. Over the years it has invested in building partnerships with some of the best programmable communication service and computing infrastructure providers in the globe. It has also invested in building and validating a set of reusable modules and skilled resources in the field of WebRTC, Unified Communications and front end user experience powering technologies.
Unytalk Inc was incorporated in June 2018 as a highly focused one stop shop for enterprises looking to leverage programmable cloud communications.
By partnering with Unytalk, businesses, nonprofits or governments would be able to bring usability, adoption and ROI to their existing enterprise systems and digital presence.
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