Help FAQ’s

General

Unytalk helps a service provider convert every conversation with their customers, partners or teams, to business value

Unytalk is a simple, secure and browser-based cloud tool with real-time text, voice, and video presence. It combines this experience with powerful tools to help:

  • Capture information
  • Convert a lead
  • Close a deal
  • Collect payments
  • Collaborate on a project

It facilitates service providers to discover revenue or productivity possibilities from an immersive conversational experience.

Unytalk is much more than just video, audio or text conferencing. It has the ability to share and collect information that is contextually relevant to a business conversation or a remote process between the service provider and its customers, partners, and teams.

  • Unytalk offers a secure and superior B2C experience without asking the end users to download anything. An email link or an SMS is all that is required for users to join a conversation.
  • Unytalk is white labeled to a service providers identity and brand
  • Unytalk’s service architecture will offer service providers with tools, forms and integration possibilities relevant to their service vertical making it a one-stop-shop

Unytalk offers, progressive business solutions for service providers with comprehensive features required to host online video conversations. Listed below are the features you are entitled to as a registered Unytalk user:

  • Business branding
  • Groups (with registered users)
  • Instant or scheduled conversations on a browser with Video, Voice, and Text
  • Switch multiple web format video/audio feeds from any device
  • Phone dial out (Host or guests dial the guest’s phone to join the conference)
  • In conversation participants list with global and individual video/audio mute features
  • Screenshare for tab, application or desktop (Compliant in Chrome & Firefox)
  • HD Recording
  • Instant messaging with text, document sharing, YouTube video link share (with PIP)
  • Image uploads and annotations
  • In text business forms to collect personal or address information from guest participants
  • PCI compliant payments (Available on request)
  • Conversation archives
Guest User FAQ’s

To join a conversation, you just need to click on the invitation link that you received in your Email or SMS > Allow camera & microphone access> join the call

For a detailed guide on the step-by-step procedure click here

Yes, you can join a conversation on your smartphone that uses any of these WebRTC compliant browsers Google Chrome (V 56 & above),Firefox (V56 & above) & Safari(V 11 & above).

Both “Click to Join” and “Click to Dial” are meant to join a conversation using your internet connectivity. The only difference is that when you join a call using “Click to Dial” then you will be only on voice medium of communication.

If you feel that internet connectivity is poor at your place, using “Click to Dial” is the best option to stay in the conversation.

To join a conversation using Click dial, please follow the steps below.

  1. Click on the button “Click to Dial”
  2. You will land on a new page that will ask you for your mobile number
  3. Enter your phone number
  4. Reconfirm your mobile number and then click Proceed
  5. The call gets connected and your phone will start ringing
  6. You can answer the call and join the conversation
  7. If you want to disconnect the call, you can always end the call

For a detailed guide on the step-by-step procedure click here

Please see to it that your internet connectivity is excellent, check if you are using WebRTC compliant browsers Chrome(V 56 & above),Firefox(V56 & above) & Safari(V 11 & above) or contact your host to invite you using dial out. Alternatively, you may also write to us at support@unytalk.com

Have more questions? Write to us at support@unytalk.com

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